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LG Business USA to Bring LG CLOi ServeBot to the United States

LINCOLNSHIRE, Ill.—LG Business Solutions USA announced that the LG CLOi ServeBot will hit the US market in early 2022. The LDLIM21 model is the world’s first commercial service robot to earn UL 3300 certification for safe operation in complex commercial environments, such as restaurants, retail stores and hotels. US workers will be able to use robotic assistants that navigate busy environments while transporting up to 66 pounds of food or goods, helping with employee workloads, enabling customer service and making operations efficient.

“The LG CLOi ServeBot is truly a breakthrough for all types of consumer-focused businesses, from restaurants to retail stores to hotels,” said Jeffrey Weiland, B2B robotics team leader at LG Business Solutions USA. “As the first commercial service robot to receive UL certification for safe operation in consumer environments, CLOi ServeBot’s semi-autonomous operation offers businesses an effective means of delivering enhanced service while freeing up staff to focus on operations. customer relationships and build relationships that encourage repeat visits. Whether it’s delivering food from the kitchen to the table or packages from the warehouse to the counter, LG’s CLOi ServeBot can navigate virtually any environment and free up staff to handle direct customer service.”

With up to 11 hours of operation on a single charge, the LG CLOi ServeBot has three shelves that can hold up to 22lbs (10kg) each, for a total delivery capacity of 66lbs. The robot can be programmed for multiple floor plans, allowing for multi-point deliveries ranging from restaurants to office complexes.

UL certification is a step forward for consumer and commercial robots. The robots are designed to operate in open world environments where they perform functional actions beyond monitoring and can adapt in real time to changes in the environment.

“Achieving the first UL safety certification for a consumer and commercial robot is an important milestone. LG has a deep, long-term commitment to public safety. The LG CLOi ServeBot that achieved UL listing demonstrates this,” said UL Consumer Technology Director Ibrahim Jilani. “LG is leading by example in a very important aspect of any market maturity, and that is demonstrating due diligence in product safety through UL certification.”

LG CLOi ServeBot has been developed by LG, evaluated by independent engineering and tested by UL. The robot will be supported by LG customer service. Cloud-enabled robots will automatically receive software updates from LG at the time of publication, and buyers will get a return on their investment through capabilities and compatibility.

The LG CLOi ServeBot uses sensors and technologies. Combining data from a lidar detector, a 3D camera, a time-of-flight (ToF) sensor, and a bumper sensor, it can recognize stationary and moving objects in its path and make real-time adjustments to avoid collisions. Each shelf also has its own ToF sensor, so the robot knows when an item has been removed and can move on to the next destination. ToF sensors determine how far away objects are by measuring the time it takes for a pulse of light to reflect.

As a customer service assistant, the LG CLOi ServeBot greets every encounter with cartoon-like eye animations presented on the 9.2-inch touch screen mounted on top of the unit. Operators can use the touchscreen interface to adjust designated locations and select different modes, as well as modify voice announcements and music played in response to customer interactions. When connected to the company wireless network, CLOi ServeBot enables cloud monitoring so users can receive status updates.

The LG CLOi ServeBot is 52.7 inches tall, 20.1 by 20.1 inches in size, can rotate, and has an adjustable speed of up to one meter per second (up to 2.2 mph). Built-in 23,000 mAh battery provides up to 11 hours of continuous operation and charges to 100% in just five hours from a 120V outlet. Each shelf measures 19.7 inches wide by 15.75 inches deep and features a removable placemat for easy cleaning, providing a large surface area for multiple items and multi-site deliveries.

Each LG CLOi ServeBot must be pre-programmed with a map of its operating space and destination points, after which it can automatically determine the route for each point-to-point journey and navigate through environments and around moving objects.

Initially, LG CLOi ServeBot will be available through certified integrators. LG has started product training programs with select integrators across the country and will soon expand outreach to interested companies to ensure nationwide availability.

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